Group Cheez Ballz consists of Lauren Key, Steve Pratt, and Megan Englehart
Brief Description of Process
4. Deliver service to customer 4.1 Confirm specific service requirements for individual customer 4.1.1 Process customer requests
4.1.2 Create customer profile
4.1.3 Generate service order 4.2 Identify and schedule resources to meet service requirements 4.2.1 Create resourcing plan and schedule
4.2.2 Create service order fulfillment schedule
4.2.3 Develop service order 4.3 Provide the service to specific customers 4.3.1 Organize daily service order fulfillment
4.3.2 Dispatch resources
4.3.3 Manage order fulfillment progress
4.3.4 Validate order fulfillment block completion 4.4 Ensure quality of service 4.4.1 Identify completed orders for feedback
4.4.2 Identify incomplete orders and service failures
4.4.3 Solicit customer feedback on services delivered
4.4.4 Process customer feedback on services delivered
Detailed Narrative of Process
In the company of Cheez Ballz, delivering their quality product - Cheez Ballz cheese balls - to their customers is serious business. Delivering the world's best cheese balls all starts in the Cheez Ballz headquarters. Customers, craving the delicious taste of cheese balls, call into Cheez Ballz headquarters to place an order. The sales agents at Cheez Ballz headquarters process the customer's request by accessing their top secret computer software (known internally as Chester) and searching for the customer's profile. If the customer's profile exists, Chester alerts the sales agent and opens the file. If the customer's profile does not exist, Chester prompts the agent to create a new profile. The sales agent will make a new profile based on information given by the customer. After a customer profile is created with Chester, the Cheez Ballz sales agent will generate a service order for the customer. The Sales Agent requests the order information from the customer, and the customer relays their order information. Chester provides the sales agent with an order number for the customer.
Cheez Ballz strives to send out all orders the with a one business day lag. Chester sends a batch report of all Cheez Ballz cheese ball orders to the logistics department at the end of each day. The cut off time for orders that will be shipped the next day is 6:00 pm MST. The logistics department counts the number of and analyzes the volume of orders and plans for the next day's packaging needs. An evening team prepares packaging materials for the day team to easily process the orders from the previous day.
In the morning, the Cheez Ballz Cheese Packing Team go to their stations and begin by printing packing slips for each order. One member of the team is responsible for choosing the appropriate size box for each order; after choosing the box, they place the packing slip inside. Another member prints FedEx labels for each order based on the packing slip information and attaches the label onto the chosen box. A third member of the Cheez Ballz Cheese Packing Team references the packing and then pulls the number of Cheez Ballz cheese balls packages fromthe warehouse and puts them in the box. A manager of the logistics team verifies that all orders have been processed that were scheduled for that day before FedEx arrives to take away the Cheez Ballz cheese balls.
The logistics manager enters the ship date and FedEx Tracking number into Chester for the orders that went out the previous night.This allows a triple check that all orders were processed. If the logistics manager finds that an order is not completed fromthe previous day they send it to the front of the packaging line for expedited shipping. Chester batches the previous day's shipments and sends billing information to the Cheez Ballz Accounting Wizards. Chester also sends the completed order information to a Cheez Ballz Quality Assurance Group (QAG). Reports of incomplete deliveries from previous orders are sent to the QAG for follow-up with the customers. The group sends emails and tracking numbers to the customers whose orders shipped the previous night and requests feedback on their satisfaction with the cheezy goodness of their order. They also send a notification email to customers who have orders that will ship the next day to let them know about the delay. Feedback from customers comes through email directly to the QAG, and they resolve any issues and verify that cheezy goodness has been acheived.
Entity and Activity's Table
Data Flow Diagram's (context, Level-0 and Level-1)
Context DFD
Level-0 DFD
Level-1 DFD
Flow Chart
Cheez Ballz cheese balls would like to thank each and every one of you for taking the time to learn about our company.
Have a cheezerific day!
GROUP CHEEZ BALLZ
Group Cheez Ballz consists of Lauren Key, Steve Pratt, and Megan EnglehartBrief Description of Process
4. Deliver service to customer4.1 Confirm specific service requirements for individual customer
4.1.1 Process customer requests
4.1.2 Create customer profile
4.1.3 Generate service order
4.2 Identify and schedule resources to meet service requirements
4.2.1 Create resourcing plan and schedule
4.2.2 Create service order fulfillment schedule
4.2.3 Develop service order
4.3 Provide the service to specific customers
4.3.1 Organize daily service order fulfillment
4.3.2 Dispatch resources
4.3.3 Manage order fulfillment progress
4.3.4 Validate order fulfillment block completion
4.4 Ensure quality of service
4.4.1 Identify completed orders for feedback
4.4.2 Identify incomplete orders and service failures
4.4.3 Solicit customer feedback on services delivered
4.4.4 Process customer feedback on services delivered
Detailed Narrative of Process
In the company of Cheez Ballz, delivering their quality product - Cheez Ballz cheese balls - to their customers is serious business. Delivering the world's best cheese balls all starts in the Cheez Ballz headquarters. Customers, craving the delicious taste of cheese balls, call into Cheez Ballz headquarters to place an order. The sales agents at Cheez Ballz headquarters process the customer's request by accessing their top secret computer software (known internally as Chester) and searching for the customer's profile. If the customer's profile exists, Chester alerts the sales agent and opens the file. If the customer's profile does not exist, Chester prompts the agent to create a new profile. The sales agent will make a new profile based on information given by the customer. After a customer profile is created with Chester, the Cheez Ballz sales agent will generate a service order for the customer. The Sales Agent requests the order information from the customer, and the customer relays their order information. Chester provides the sales agent with an order number for the customer.
Cheez Ballz strives to send out all orders the with a one business day lag. Chester sends a batch report of all Cheez Ballz cheese ball orders to the logistics department at the end of each day. The cut off time for orders that will be shipped the next day is 6:00 pm MST. The logistics department counts the number of and analyzes the volume of orders and plans for the next day's packaging needs. An evening team prepares packaging materials for the day team to easily process the orders from the previous day.
In the morning, the Cheez Ballz Cheese Packing Team go to their stations and begin by printing packing slips for each order. One member of the team is responsible for choosing the appropriate size box for each order; after choosing the box, they place the packing slip inside. Another member prints FedEx labels for each order based on the packing slip information and attaches the label onto the chosen box. A third member of the Cheez Ballz Cheese Packing Team references the packing and then pulls the number of Cheez Ballz cheese balls packages fromthe warehouse and puts them in the box. A manager of the logistics team verifies that all orders have been processed that were scheduled for that day before FedEx arrives to take away the Cheez Ballz cheese balls.
The logistics manager enters the ship date and FedEx Tracking number into Chester for the orders that went out the previous night.This allows a triple check that all orders were processed. If the logistics manager finds that an order is not completed fromthe previous day they send it to the front of the packaging line for expedited shipping. Chester batches the previous day's shipments and sends billing information to the Cheez Ballz Accounting Wizards. Chester also sends the completed order information to a Cheez Ballz Quality Assurance Group (QAG). Reports of incomplete deliveries from previous orders are sent to the QAG for follow-up with the customers. The group sends emails and tracking numbers to the customers whose orders shipped the previous night and requests feedback on their satisfaction with the cheezy goodness of their order. They also send a notification email to customers who have orders that will ship the next day to let them know about the delay. Feedback from customers comes through email directly to the QAG, and they resolve any issues and verify that cheezy goodness has been acheived.
Entity and Activity's Table
Data Flow Diagram's (context, Level-0 and Level-1)
Context DFD
Level-0 DFD
Level-1 DFD
Flow Chart
Cheez Ballz cheese balls would like to thank each and every one of you for taking the time to learn about our company.
Have a cheezerific day!
In Class DFDS
Concierge DFD
Valet DFD